Treatment

Consultation with the surgeon

During this consultation, your physician informed you about:

• the scheduled procedure and in particular, the benefits and the risks
• the length of your hospital stay
• your discharge procedure.

Additional examinations (blood tests, x-rays etc.) may be prescribed and carried out at the end of this consultation. We invite you to plan for enough time for this (about 3 hours).

Your doctor will have sent you the Admission Pack including all necessary documents and information: this pack includes all documents required for a stress-free stay.

Anaesthesia consultations

For all scheduled surgical procedures, apart from some done under local anaesthesia, an anaesthesia consultation is mandatory and must take place several days before admission to prepare for your procedure. The anaesthesia consultation will be arranged with an anaesthetist.

It is essential that you bring all medical prescriptions relating to your current personal treatment plan to your consultation with the hospital doctor and to the anaesthesia consultation.

Please report all known allergies, drug intolerances and other intolerances.

The timetable for your stay will also be explained to you during the anaesthesia consultation. During the consultation, the anaesthesia technique will be explained to you, and the anaesthetist will answer your questions.

Make an appointment for your anaesthesia consultation online.

Pre-admission

As soon as you know your hospital dates, you should complete the pre-admission formalities to simplify the administrative process on the day of admission.

Full hospitalisation

Admission

Admission can be done in the morning for procedures on the same day: the schedule will be sent to you the day before. Afternoon admissions take place between 2 pm and 4 pm.

If you have not completed pre-admission: you must bring the all required documents on the day of admission.

If you are admitted to the Emergency unit, a member of your entourage will have to complete the formalities for you as soon as possible.

Welcome by the nursing staff

On arrival at the unit, the nursing staff will:

•    settle you into your room
•    complete your file
•    provide you with information and instructions relating to your stay
•    verify your identity and create an identification wristband for you Please keep it on until you leave the establishment.
•    check that you have complied with all preoperative instructions get you ready for the procedure.

At each stage of your care, you will be asked to state your identity. These are mandatory security measures. Thank you for your understanding.

During the surgical procedure

•    You may not wear any personal clothing or jewellery.
•    You will not be allowed to wear glasses, contact lenses, dentures or hearing aids. Please place them in the boxes provided to you.
•    You will not be allowed to wear hair clips, clasps or decoration.
•    You must not wear make-up or nail polish.
•    To ensure your safety, your health professionals will perform a checklist before all operating theatre procedures (HAS).

Download the patient safety checklist for operating rooms

after the operation.

•    Please report any discomfort (nausea, pain...) so that we can provide as much relief as possible.
•    Please follow the instructions given to you by the nursing staff: getting up, walking, drinking, food, medications etc.
•    To ensure your safety, do not get up by yourself when you return to your room. Nursing staff must be present.

PRACTICAL ADVICE

   Do not forget to bring your belongings:

•        Underwear
•        Nightwear, dressing gown, slippers, closed non-slip shoes
•        Linen and toiletries
•        Storage cases for prosthetics (dentures, glasses, hearing aids)
•        Personal medications (boxes not pill boxes) and prescriptions
•        Compression bands, orthopaedic equipment if required
•        Comfortable and practical daywear
•        Reading material, games, etc.

Learn more about visits, catering and accommodation services...

Outpatient

Outpatient surgery refers to exploratory and surgical procedures performed under general or loco-regional anaesthesia, which can be performed without spending the night at the clinic. This method of treatment may be decided upon by hospital doctors and/or anaesthesiologists according to a set of pre-defined criteria.

The day of the procedure

Patients arrive as per the schedule arranged during the call the day before.  

The administrative formalities are identical to those for full hospitalisation.

Certain protocols must be respected in order to benefit from outpatient care, particularly with regards to fasting, pre-operative skin preparation and assistance returning home.

1. The outpatient secretarial department will handle your admission and send you to the unit.

2. The nursing staff will welcome you and:

• Check your identity and create an identification wristband for you
• Check that you have complied with all preoperative instructions
• Prepare you for the procedure
• Inform you of the progress of your treatment

You will have an individual locker to keep your belongings in.

3. The person accompanying you can wait in the building and will be contacted when your treatment is finished.

4. To ensure your safety, your health professionals will complete a checklist before all operating theatre procedures (HAS).

Download the patient safety checklist for operating theatres

5. A snack will be served after your procedure.

6. Depending on your state of health and before the hospital doctor discharges you, you may be directed to go to a waiting room with comfortable chairs.

Practical advice

Wear clean, comfortable and practical clothes that are easy to remove and put back on.

Bring your toiletries (towel, flannel, toothbrush and toothpaste if needed, soap etc.) to wash up after your procedure.

After the operation

During postoperative monitoring, the anaesthetist will tell the healthcare team:

•    the time at which a snack may be served
•    the time at which you will be allowed to go home.

The nurse will tell you when to get ready to be discharged. You do not need to find her. She will come to see you at the time decided by the anaesthetist and the surgeon. She will give you your discharge report to be given to the admissions department before leaving the establishment.

Please report any discomfort (nausea, pain...) so that we can provide as much relief as possible.

If your condition requires it, a longer hospital stay may be necessary after your operation.

For your safety and that of third parties, as well as for your comfort, it is essential to respect certain medical and legal rules which it is our duty to inform you of:

• Another person must accompany you home. For children, the accompanying person may not be the driver of the car, two people are therefore required.
• Instructions for rest, food and medication will be specified before you leave. Do not wait until you are in pain to take pain medication.
• You must remain reachable by phone (the day before and the day after hospitalisation).
• You must use the lift when you leave the outpatient clinic.
• Minors must be accompanied by a parent who will stay nearby for the duration of outpatient hospitalisation.

Please call the hospital doctor or the clinic for the slightest problem (if you feel persistent pain which is not relieved by treatment, or if you notice unusual symptoms).

If necessary, you can contact the clinic 24 hours a day at the following phone number: +33 3 90 67 40 10.

Why do you need to remain reachable?

You will be contacted 48 hours before the procedure between 8 am and 6 pm by the outpatient unit to arrange the exact arrival time and to give you instructions.

The day after the outpatient surgery, the outpatient department will call you to make sure there are no complications. The person calling will ask you about your state of health and, in the event of problems, may ask a doctor to give you appropriate explanations and advice.

Medical Services

Care and Rehabilitation Services

You arrive from a short-stay facility (hospital or clinic) after a stay of at least 48 hours.

You have no health cover formalities to complete. The application for admission is made by the department in which you are hospitalised.

You will simply need to provide us with the following admission documents:

•    Your Carte Vitale (medical insurance card) and certificate
•    Your complementary insurance card and insurance declaration form.

Maternity

The Adassa Maternity clinic offers mothers and future parents local medical services providing expert support and comfort.

It provides full support during pregnancy and until you return home (meet-up, birth plan, information on breastfeeding, push chairs etc.).

Find out more about your stay in the maternity unit

Discharge is organised by the department depending on your state of health.

The medical staff will assist you with all discharge formalities.

Discharge will be subject to medical advice. However, if you discharge yourself against medical advice, you must sign the “discharge against medical advice certificate”, waiving the clinic of responsibility for any consequences to your state of health.

Discharge formalities

Before leaving the institution, the patient himself or one of his relatives may have to go to admissions in the following cases:

• proof of hospitalisation (situation report) is needed for social security or the employer.
• payment of hospitalisation expenses.
• regularization of the file and administrative formalities, following an emergency admission.

Transport home

Please ask the care team to reserve medical transport for you the day before, if prescribed by your doctor.

To return home or to another establishment:

•    you can leave either by private vehicle or taxi: you must pay the cost in advance, this may then be reimbursed by your Primary Health Insurer
•    if your state of health requires it, and by medical prescription only, you may call for medical transport: ambulance (long transport) or a light healthcare vehicle (seated transport)

A voucher will be given to you for reimbursement of the expenses by your Primary Health Insurer.

You have complete freedom in the choice of transport company. A list is available at reception. Please ask a member of the care team.

Satisfaction questionnaire

In order to provide you with the best possible service, the RHENA Clinic asks its patients about their satisfaction levels using the questionnaire included in the various welcome booklets, as well as through special surveys which you may be asked to take.

The satisfaction questionnaire is on the bedside table in your room.

Do not forget to hand it in before you leave.

•    Either in the box provided for this purpose or at the reception desk
•    Or to the nursing staff
•    Or send it by post to the following address:

Clinique Rhéna,
Service Qualité
10, rue François Epailly
CS 50003 - 67016 STRASBOURG cedex

We would like to thank you in advance.

Partners and medical follow-up

If the patient's state of health so requires, a social worker or clinic can also provide ongoing care outside the facility:

•    home hospitalisation
•    return home with care provided by a nurse or housekeeper
•    convalescence at a nursing home.

Our staff are highly attentive and can propose personalised solutions, taking into account the patient’s state of health and family environment.

Residential and non-residential public and private health facilities exist to provide short and long-term care, as well as follow-up care and rehabilitation.